Privacy policy

Privacy PolicyLast Updated: Jan 12, 2026

This Privacy Policy describes how Helene Bio Group—comprising Helene Bio Pte. Ltd., STEMCELL Co., Ltd., and Helene Clinic (collectively, "we," "us," or "our")—collects, uses, processes, and protects your personal information when you use our websites, applications, clinics, and related services (including services integrated with Meta platforms).

This Privacy Policy applies exclusively to Helene Bio Group and our services.

1. Information We Collect
We collect information from and about you through the following methods:

Information You Provide Directly: Name, email address, phone number, mailing address, date of birth, inquiry details, appointment records, and other information you submit via forms or direct communication.
Information Collected via Third-Party Platforms and APIs (e.g., Meta/Facebook): If you interact with our services through Meta platforms (such as Facebook or Instagram) or authorize permissions via an API, we may collect your public profile information, user ID, email address, and interaction data in accordance with the permissions you grant.
Information Collected Automatically: When you visit our website or use our applications, we automatically collect technical data such as your IP address, browser type, device information, operating system, server logs, referral URLs, and usage/browsing behavior via cookies and similar technologies.
2. How We Use and Process Information (Purpose of Processing)
We process the information we collect for the following specific purposes:

Service Delivery & Operations: To provide, maintain, and improve our medical, biotechnology, and regenerative medicine-related services, schedule consultations, and manage customer support.
Account & User Recognition: To authenticate your identity and recognize you when you return to our website or applications.
Communication & Marketing: To respond to your inquiries, send service-related notifications, and, where permitted by law or with your consent, send promotional emails or updates about Helene Bio Group.
Analytics & Security: To monitor usage trends, ensure system security, prevent fraudulent activity, and optimize user experience.
Legal Compliance: To comply with applicable laws, regulations, and legal obligations in the jurisdictions where we operate (including Singapore and Japan).
3. Sharing and Disclosure of Information
We do not sell your personal information. We may share your data within Helene Bio Group (Helene Bio Pte. Ltd., STEMCELL Co., Ltd., and Helene Clinic) strictly for the purposes outlined in Section 2. We may also share information with trusted third-party service providers (such as cloud hosting, analytics, and IT support providers) bound by confidentiality obligations, or when required by law.

4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable medical, tax, and corporate laws.

5. User Rights and How to Request Data Deletion
You have the right to access, correct, or request the deletion of your personal data held by us.

How to Request Data Deletion: If you wish to have your personal data (including any data obtained via Meta/Facebook integrations) deleted from our systems, please submit a request using one of the following methods:

By Email: Send an email to [[email protected]] with the subject line "Data Deletion Request", including your full name, the email address or account ID associated with our services, and details of your request.
Via Contact Form: Submit your request through our official online inquiry form at [https://www.your-website.com/contact].
Upon receiving your request, we will verify your identity and permanently delete your data from our active databases within 30 days, unless retention is required by law. We will send you a confirmation once the deletion is complete.

6. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:

Helene Bio Group Privacy Office

Entities: Helene Bio Pte. Ltd. / STEMCELL Co., Ltd. / Helene Clinic
Email: [[email protected]]
Address: 1-2-6-8F, Minami Aoyama Minatoku ToKyo Japan
Website: https://www.helenebio.com